Refund policy

NYRVELA offers a 30-day money-back guarantee on eligible items purchased from our US store.

Eligibility. You may request a return within 30 days of the delivery date. To be eligible, items should be unused, in their original condition, and in the original packaging whenever possible.

How to start a return. To begin a return, please contact us through our Contact page with your order number and the reason for the return. We will provide instructions on how to proceed.

Refunds. Once your return is received and inspected, we will notify you of the approval status of your refund. Approved refunds are issued to the original payment method.

Damaged or incorrect items. If you receive an item that arrived damaged or is not what you ordered, please contact us through our Contact page as soon as possible so we can make it right.

Questions. If you have any questions about your order or this policy, please reach out through our Contact page.